FAQs

Enjoy free shipping to commercial/residential/SF Express addresses in Hong Kong for orders over HKD $600 after discounts. Orders will be delivered directly to the door by SF Express or other logistics providers. Additional surcharges will apply to remote areas.

Pin Point Living supports multiple payment methods, including credit card/debit card, FPS (Faster Payment System), Apple Pay/Google Pay, WeChat Pay, Alipay, ATM/bank transfer, online banking transfer, PayMe, and Octopus. Customers need to complete the payment within 3 days after creating an order, otherwise, the order will be canceled.

The website may not always update in real time to show product stock. We strongly recommend that customers WhatsApp us to confirm stock availability before completing payment to avoid the inconvenience of arranging refunds.

For all original factory electronic/electrical products purchased from our company, if the product comes with an original factory warranty, please keep the product packaging, purchase receipt, and warranty card for warranty and repair purposes. Customers who cannot present the warranty card and purchase receipt will not be eligible for warranty services from the agent.